Case Study
Proactive Injury Management: A Strategic Workforce Investment
In NSW, Category 1 employers are obligated to appoint a trained Return to Work (RTW) Coordinator. Beyond compliance, this role is a strategic asset— supporting employee wellbeing and reducing claims costs.
Case study
Allan, a warehouse worker in Western Sydney, suffered a serious ankle injury after a forklift accident. Initial delays in treatment and communication left him anxious about his recovery and his job security. The employer, facing rising premiums from a previous poorly managed claim, engaged Caliso as their RTW Coordinator to avoid further increased costs and ensuring additional support for Allan.
Caliso acted quickly — coordinating with Allan and his GP, setting clear recovery goals, ensuring Allan knew what to expect and implementing modified duties. Allan returned part-time within four weeks (rather that the initial estimate of 12 weeks) and resumed full duties after four months.
The result:
A valued employee felt supported and maintained contact with his team
Compliance was met
Premium increases were minimised
A strong RTW culture was reinforced
Allan’s experience highlights how expert injury management can turn a crisis into an opportunity for compassionate leadership and operational resilience.
